Zenefits Software Helped Brokers Cheat On Licensing Process – BuzzFeed News

Will Truman

Will Truman is the Editor-in-Chief of Ordinary Times. He is also on Twitter.

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9 Responses

  1. Christopher Carr says:

    Why does someone need a license to sell health insurance?Report

    • Oscar Gordon in reply to Christopher Carr says:

      Because CaliforniaReport

    • I’m not sure I have an objection on this one. Insurance contracts are complicated and important and some degree of training seems like a good thing?Report

      • DensityDuck in reply to Will Truman says:

        The training in question is less like “here’s how to do your job” and more like a Scientology clearing session.

        A typical question from these tests:

        “A client wishes to sign up for Covered California. Do you:
        A) immediately open the form and start filling it in
        B) conduct an initial survey to identify their eligibility
        C) conduct an initial survey to identify their eligibility and counsel them about the appropriate level of coverage”

        If you answer “C”, that is a wrong answer, because “counsel about coverage” is Step 2 and you haven’t officially got past Step 1 until the “initial survey to identify eligibility” is completed.

        The training for these classes involves “Memorize this guide that is a big list of every question that you will see on the test and what the right answers are”.Report

      • Christopher Carr in reply to Will Truman says:

        People pretty routinely blow these sorts of trainings/tests off in my experience in a variety of industries. It seems silly to shame one particular company and individual when really the shame should be in our collective stupidity.Report

  2. My gosh, I’ve never done an online course by

    1. Going to a new section
    2. Reading a book for the 20 minutes it waits before opening up the section quiz
    3. Doing the quiz by searching the section material for the answers.

    Certainly not last month for the mandatory yearly employee handbook refresher.Report

  3. Christopher Carr says:

    One principal investigator I worked with was forced by a pharmaceutical company to sit through a five-hour online training for a classification system that he himself had devised thirty years before.Report