Let My People Go
Last week, my brother blogger Will Truman wrote of employers prohibiting employees taking their coffee breaks together. Turns out, exercising such an atomic level of micromanagement intended to wrest marginally increased productivity produced predictably perverse result. Morale declined, then productivity suffered, then turnover increased.
But really, not letting people surf the internet or hang out for a few minutes while getting a cup of coffee is only scratching the surface of idiotically oppressive human resources policy. Let’s take it up to the next level:
Step One: install card swipe readers on the employee bathroom doors.
Step Two: impose discipline for people using more than sixty minutes of toilet time over a ten-day period. (That’s six minutes of toilet time a day.)
Step Three: offer gift card incentives to employees who can go all day without “going.”
Step Four: accuse employees who use more than their allotment of “screwing off.”
What do you think will happen? Well, for starters, you’ll draw a complaint before the NRLB, especially if you’re foolish enough to do this during MOU re-negotiations with a union. And the national media will lampoon you, sending your P.R. folks into an amusing tizzy.
But then there’s the issue that some of your employees may need longer in the toilet than others. Who might those be? Well, let’s start with one category of workers who we might imagine might need more time. Let’s call them… “women.”
Turns out, the broad cultural conventions of men’s and women’s clothing make toilet use somewhat more time-consuming for women than men. Who knew? So now, boom, you’ve rendered all of your female employees more vulnerable to workplace discipline than your male employees and you’ve got yourself a nice lawsuit. Got more than 75 female employees? Then let’s go ahead and call that a “class action sex discrimination claim” while we’re at it.
And there’s more. Someone might have some physical challenges others do not because they’re, maybe, using a wheelchair to get around instead of walking. Huh, so that’s what those bars on the inside walls of the stalls are for! Do you think those people can get in, do their business, and get out as fast as you managers can? So let’s start talking to the ADA compliance officer, who I’m gonna bet is not looking forward to explaining this away to the wheelchair-bound employee’s attorney.
But wait! What if you get some employee who timidly and foolishly decides that the way to not run afoul of this policy (and maybe earn a gift card!) is to simply not eat or drink all day, so as to not need to go to the bathroom and eliminate. Which results in dehydration and heat stroke, or even worse, a wee bit of the good ol’ fashioned hypoglycemia (which, at least in San Antonio, Texas, apparently earns you a beating).
Well, that’s why you spent all that money on insurance, right?
Card swipe readers and discipline for “overuse” of the toilet is an end game play of an employer who has already progressed several revolutions into a long, downward spiral of employers and employees exchanging escalating evidence of disrespect for one another. It cannot possibly be reasonably foreseen as a measure calculated to increase productivity since it so predictably will have the opposite effect. Not to mention the legal disputes. It is so easily characterized as a gesture of unmitigated spite that I have difficulty seeing how it could possibly have been done in good faith.
And it’s silly, too, but I guess by now, that’s the least of anyone’s worries.
Postscript: The progress of NRLB complaint can be tracked here, although the contents of the complaint itself are not, as of the date of publication, available for public review from NRLB itself.
@burtlikko, and his Flipboard at Burt Likko.
Burt Likko is the pseudonym of an attorney in Southern California. His interests include Constitutional law with a special interest in law relating to the concept of separation of church and state, cooking, good wine, and bad science fiction movies. Follow his sporadic Tweets at
Welcome to the Second Gilded Age. During the First Gilded Age, employers liked doing this sort of bullying micromanagement all the time because they could get away with it. Many attempted to control what employees could do off hours as well in order to enforce Protestant morality on them.Report
Luckily, such a thing could never happen today.Report
“It is so easily characterized as a gesture of unmitigated spite that I have difficulty seeing how it could possibly have been done in good faith.”
Only a company called WaterSaver could come up with this one.Report
You made me snort coffee!
🙂Report
I also can’t understand why employers think that having perpetually physically uncomfortable employees would be a good idea. You might as well expect them to starve during the work day and get rid of lunches.
It’s the Iron Law of Wages in action, getting the most out of employees while giving the least back. I understand that the globslized world is competitive but having employees do the pee dance isn’t going to help.Report
Well yeah. And it can also be injurious to health, leading to bladder infections and such. Not to mention that you could end up on disciplinary report for the crime of suffering from a bout of constipation.Report
I seriously don’t understand what marginal gains employers think they will get from this. Yet HR and Management seems to get involved with these sorts of things over and over again.Report
Its what W.E.B. DuBois would call psychic wages. What management gets from this is not a marginal gain productivity but a great feel of satisfaction from the exercise of petty and not so petty power.Report
Bingo!Report
Good luck with that class action suit. SCOTUS has really cut down on their usefulness.
In any case: Why do they do this? Why not. It sounds good on paper, and with unemployment stubbornly high and productivity stubbornly high, the employees are unlikely to complain to much. And it works, and bonuses all around for the managers — or it doesn’t, and nobody’s hurt except the employees.
Who are completely, easily replaceable.Report
Fish that. With facts like these, If I couldn’t do a class action suit, I’d do 75 individual suits, one for each and every woman there.Report
Also, in sobriety, I don’t think it works. I think it’s counterproductive to productivity and thanks to the necessarily associated transaction costs, a drag on profits.Report
Who are completely, easily replaceable.
Heh.
You haven’t worked at a company that’s followed that management scheme for a while?
‘Cause it’s murder on the bottom line. Replacing employees is neither easy nor are the replacements a 1:1 tradeoff.Report
This.Report
Well yeah, but that posits management with a few towards the long term.
I’ve been pretty lucky, given my industry, that management DOES tend to look a year or three ahead. But I’ve heard horror stories from folks in other industries, where “penny wise, pound foolish” seems to be the industry standard.Report
I would figure out some way to poop in the hallway.
Wait, wrong post.
I would figure out some way to pee at my desk (yay, jumbo drinks from sonic! The Styrofoam is much gentler than the plastic cups from McDonald’s) and find strategic places to pour out a little in the various potted plants around the building.
Or I would have, in my youth.Report
I’d hack the card readers.Report
While it would be fun to have management call in that jerk from accounting to ask him why he went to the bathroom 74 times yesterday on 5 different floors (“the data do not lie”), I’m more hoping for a *sniff* *sniff* “do you smell that?” experience on the part of upper.Report
Do the card readers simply log time, or do they actually control access?
Because if they control access, hacking them could def. be a way to make management “feel the pressure”.
Give those brownshirts some matching pants.Report
“smell that?”
(next week)
CORPORATE ANNOUNCEMENT: All employees are reminded that they are personally responsible for maintaining a pleasant work environment for their fellow workers. Let’s All Pull Together and make this a priority! Anyone who is found to have an unpleasant odor at any time during the day will be required to bathe immediately under the direct supervision of an HR representative. Remember, we’re one of Fobes Magazine’s Top Ten Places To Work(*)! Let’s keep it that way!
* (tied for ninth place in 1998)Report
Does anyone else remember that est-parody movie with Burt Reynolds?Report
Yeah i remember that flick…Burt could do comedy well.Report
A previous employer of mine turned this into an art form. Not the one I posted about that you mention, but a different one. They, too, monitored restroom breaks. Before I got there, they used to have a Wall of Shame where they would post the worst bathroom offenders and how much time they were spending in the bathroom. Somebody convinced them to take that down.
They still had a system that for every room, hallway, or elevator you entered you had to punch in who you were and where you were going. And if you saw somebody that you needed to talk to and followed them (deviating from your course) a flag would go up and your boss would get an email. You wouldn’t get in trouble, necessarily, but you’d need to explain yourself.
They found a way to make it work for them, though. I think the 300% turnover was baked into their recipe for success. Worked out decently for a lot of employees, to, because if you ever needed a job in a pinch, they were always hiring.
(Notably, unlike WaterSaver, this was a white collar employer.)Report
I’m really glad I decided to get into small law than normal white collar employment. Working in a corporate environment like this would drive me batty.Report
@leeesq To be fair, this was a pretty exceptional outlier. They are notorious in the area (at least in IT circles) as a place to go and work for as long as you can stand it if you’re in a pinch.
One of the perks of the job is that they give you five very nice polo shirts with the company’s logo. It’s been almost fifteen years and I still have four of them*. They’re just fantastic. Whenever I am back home I wear them around town. Inevitably, I am approached by a stranger asking “When did you serve?” and we talk about the place.
So most places aren’t nearly so bad. In fact, this company ranks very high on some “Worst Places In The Country To Work” surveys. (Should you run across one that includes a bunch of notorious big name employers and one you’ve never heard of… that one’s the one.
* – The fifth? I gave it to a nigh-homeless meth addict in Deseret. Because I liked the idea of a nigh-homeless meth addict wearing a shirt emblazened with their corporate logo. And the dude needed clothes.Report
!!!Report
@will-truman — Remind me what industry you are in, because these things you describe sound to me Kafkaesque.Report
I was an IT generalist*. This was a business software company (as was the one I previously referred to with the hangups about break rooms and tattoos). Both very conservative, obviously.
(I mention above the nice polo shirts that the former employer gave us. They gave us five so that we would have one to wear every day of the week. We didn’t have to wear them, but if we didn’t wear them we were expected to wear a business suit. Even if our job was in a network room spending a lot of time on our knees behind computers. So, in order to avoid having to wear a suit in the hot southern heat, everybody who could wore the polos.)
* – The job in particular was a network operations job. I later worked primarily in QA but this was before that. I was a web programmer (of sorts) at the break room company, though later got my start in QA at that company.Report
@will-truman — You deserve better. I hope you’re now away from places like that.Report
Thanks, V. Right now I am a stay-at-home dad, so I mostly report to a two year old. She is a more flexible supervisor.Report
I imagine more adorable as well. 🙂Report
Another case of management measuring the inputs to productivity instead of actual productivity. This is especially weird in a factory environment where it should be insanely easy to measure most workers’ productivity and leave the rest to manage itself.
Faucet makers don’t sell “professionalism” or “low breakroom use” or “efficient use of the restroom.” They sell faucets, and presumably most of the people at the factory have some measurable output that actually goes into making and shipping those faucets.Report
While I’m talking about these people, they had the most interesting intraoffice dating policy. It was encouraged! They’d even throw a party or something whenever two employees got married. It was understood, however, that if one of you left the other was expected to go.
Along those lines, they had a list on the breakroom wall of people who left the company. It was pretty heavily implied that it would be a bad idea to socialize with these people.
My roommate at the time worked at the company. When he was fired after having been caught sleeping (he worked the overnight shift), I actually got a visit from a VP (this is in a company with thousands of employees, but a VP visited me) to let me know that I had a future with the company but it would be a good idea if I made other living arrangements.
Once upon a time, when I was blogging under my real name, I actually blogged a running commentary of working there. I never named the company, but people knew who I was talking about and I attracted readers who had also worked there. It made for a lot of great posts.Report
I wish my company encouraged inter-office dating. I met the cutest boy at lunch today! 🙂Report
will: did you work for scientology? wtf?Report
The Firm.Report
I’d be curious to hear what prompted the company to go this route. In my experience it’s either A) Someone is abusing their restroom breaks and taking an excessive amount of time or B) They don’t know how to really improve profitability so they are doing stupid things like limiting bathroom time.Report
“I’d be curious to hear what prompted the company to go this route.”
The management at one of my sister’s former employers started complaining that people weren’t getting their work done on schedule. The employees replied that they didn’t have enough time to get the work done. The management responded by blocking all outside web access and hiring someone to minotor emails because, they reasoned, there would be plenty of time to get things done if the employees weren’t such a bunch of goof-off slackers.Report
monitor, not minotor, although it’s amusing to consider the notion of emails getting to their destination because a tiny monster is chasing them through the fiberReport
That’s the kind of stuff I would imagine they are worrying about but man, talk about low-hanging fruit. Every company has waste but starting there shows they really don’t understand basic quality improvement principles.Report
Well, what stands out to me is that they DID monitor bathroom usage and found it to be excessive at 6 minutes per day. Really? That’s excessive? While the swipe cards alone are problematic, if their implementation saw usage top out around 6 minutes a day, I can’t see why they were upset. If employees were spending an hour a day in the can, I could see wanting to get to the bottom of things. But 6 minutes? Jesus.Report
It’s not clear to me that the 6-minutes-per-day rule came from anywhere than out of something that would normally only be exposed in those restrooms, @kazzy . And technically, it’s a 60-minutes-every-10-days rule. If they gathered data and found that people were in there for roughly six minutes a day, and then back-engineered the rule to fit existing experience and usage, that would be at least colorably a reasonable way to approach the issue (assuming that the issue needed to be reached at all, a proposition of which I am deeply skeptical).
Alsotoo bear in mind that this came up in the context of re-negotiating a memorandum of understanding with the Teamsters union, or at least preparing to do so. One tactic I’ve had clients suggest in fits of childish pique is to create and impose an unreasonable rule on the workforce, so that management can then remove that rule as a “concession.” This is an unfair negotiation tactic under NRLB, and I expect when the complaint is made available for public inspection, we’ll see that’s what the Teamsters allege management has done here.
And let’s not forget that management might say that employees were indeed deliberately misusing the bathroom as a way to avoid working, and find some sort of statistic to back it up — once they started using the swipe cards, they noticed lots and lots of people in the stalls for fifteen, twenty minutes at a time.
I… um… doubt that the actual evidence will back up claims like this. (That’s a polite way of putting it.) But maybe.Report
“One tactic I’ve had clients suggest in fits of childish pique is to create and impose an unreasonable rule on the workforce, so that management can then remove that rule as a “concession.””
Sports leagues often seem to do this. It is believed that Roger Goodel never really wanted an 18-game schedule (or at least didn’t during the last CBA negotiation) but he made a big public show of wanting it so he could concede ground on it during actual negotiations. I realize that is slightly different than actually imposing a rule and then relaxing/abandoning it, but it still feels like playing dirty.Report
I realize that is slightly different than actually imposing a rule and then relaxing/abandoning it …
It’s also pure speculation.Report
@stillwater
Of course. Good point. I’m thinking more about the optics of the situation. Which are not inconsequential when billionaires fight with millionaires over a ball game.
If you understand how negotiations tend to work, you’re less inclined to see the NFL’s overture as one offered in good faith.Report
If you understand how negotiations tend to work, you’re less inclined to see the NFL’s overture as one offered in good faith.
How does “good faith” enter into it? They make an offer, the other party counters it, they move or they don’t. Good faith has nothing to do with it.
If you mean that owners weren’t serious about an 18 game season, well, I’d like to see the evidence for that. 18 games means more revenue, no? There’s your good faith for ya. 🙂Report
@stillwater
If Roger Goodel says, “We want an 18 game schedule,” knowing they don’t really want an 18 game schedule and only want to say that so they can “concede it”, I’d call that bad faith. And I read some sources that said they knew that to be the case, which is why I’m willing to consider such speculation.
FWIW, I think the NFL does want an 18-game schedule, but wasn’t prepared to make it happen this go-around. So they planted the seed AND gave themselves a stronger negotiating position. A little sleazy but, I mean, this is professional sports: everyone’s hands are dirty.Report
which is why I’m willing to consider such speculation.
Sheesh, we’re arguing over whether it’s speculation or not and you concede that it is!
Kazzy if it’s so obvious that the proposal was cynically made I’m sure the PA was aware of what you are, no?
You seem intent on both plastering Goodell and the owners with bad faith even as you concede that judgment is based entirely on speculation. What are you trying to accomplish by doing so?Report
Look, Kazzy, we already give employees breaks. 1/2 hour for lunch, and two 15 minute breaks. So they can spend an hour a day in the can if they want, but those 7 minutes they’re pissing while on the clock are our time.
Of course I’m not serious, but I think remembering that employees have legally mandated breaks in which they can whiz does mitigate the outrage a little. It’s not truly like the employees have to hold their pee all day. But it is a dumb move if you actually want to get employees to give their all for you. I suspect the company’s learning about real shirking now. And, lord, if you have an employee with prostrate problems, or those days you kind of have the runs…Report
Sure. I wouldn’t consider it objectionable if an employer wanted to talk to an employee about 60 minutes a day spent in the can (though I hope they’d do so in a way that was discrete, respectful, and open to the idea that there was a legitimate issue). But 6 minutes a day? Eash.Report
I’m a little surprised we didn’t hear this idea originated in a school somewhere.Report
Don’t be silly, school rules are you can only go if accompanied and that person has to carry the stopwatch.Report
I once worked for an employer who required that whenever you rang another of their offices you fill out a form. Not about the call, that would be too reasonable, this form set out exactly how you would have got there if you had instead traveled to that office to speak with the colleague in person. The idea being to record exactly what the company was saving in travel costs and the safety benefits of fewer employees on the road.
I thought that was absurd management but this is a new level.Report
“I called this guy in Australia every day for a month to talk about my idea for a Paul Hogan movie. That saved the company so much they promoted me!”Report
Apropos of nothing, yesterday I was struck by a pain about an hour after lunch and the handicapped stall in the abandoned-on-Fridays part of the building had The Wall Street Journal draped over the handrailing.Report