7 thoughts on “When Government Makes Your Customer Service Job Worse

  1. So, back during the pandemic, I showed up at the grocery store to find the line to check out circled the interior wall. There was at least 300 people in line. It was taking a long time to get checked it. Hours. I walked up to a employee and asked if I could use the self checkout….and I had a full cart. Hell that line was 40 people itself. He asked if I was paying cash, I said no, and I got out in about 20 minutes. I really see no need to limit self checkout to 10 items. Maybe not 100 items, but a human checker can get someone processed in a shorter time than someone can checkout themselves–self checkout you have to hunt for the code to input for your produce and stuff, and stores already have quantity limits on some staffed check out lines.Report

    1. And yet one of our two major grocery chains down here has decided to limit self check to 10 items while refusing to staff all the other checkout lanes fully or consistently. Without any law requiring it. Go figure.Report

      1. Can’t speak to that. I shop very early and there are only about 2 checkers, excluding the person who minds the self checkout, working. The downside is sometimes that the shelves are being stocked at the same time….mind you…it’s an hour after they open I’m there, but there are lots fewer customers too.Report

        1. Based upon a sample set of 2, where I used the self checkout and missed scanning something twice, the cameras, or the staff, or the folks watching the cameras, aren’t doing a bang up job.Report

  2. Whilst getting my groceries on Sunday, I was pleased to overhear the checker and the bagger complain about crappy places to work. The checker was saying that she will never, ever work for Wal-Mart again, if it’s up to her. “If you see somebody shoplifting?”, she asked. She then turned to the bagger and then to me and started making a small golf clap. She went back to checking in my items. The bagger shook her head sympathetically.

    I nodded and said “these things are cyclical… the pendulum swings” and neither of them had any idea what I was talking about.

    And I took the groceries out to my car.Report

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