The Joys of Collective Failure

Bryan O'Nolan

Bryan O'Nolan is the the most highly paid investigative reporter at Ordinary Times. He lives in New Hampshire. He is available for effusive praise on Twitter. He can be contacted with thoughtfully couched criticism via email. His short story collection Mike Pence & Me is currently available from Amazon.

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2 Responses

  1. Jaybird says:

    One thing that a lot of corporations used to discuss behind closed doors was stuff like “good enough” or, if they wanted to gussy it up, “minimum product technically acceptable” or something like that.

    This really came into play during the Outsourcing Megatrend. As it turns out, the servers that I was so proud of maintaining and making sure were supported did not, in fact, need to be supported to my level of support.

    I mean, if one of your servers crashed when I was on shift, you quickly got an email saying:

    1. Your server went down
    2. Whether it’s back up (and an uptime)
    3. That the techs have been called
    4. And that I have personally looked at the logs and have a reasonable guess as to whether it’s a CPU, a memory stick, or something else entirely

    And I prided myself on sending this email within about 10-15 minutes of seeing the box crashed.

    After my team got outsourced, I understand that the new contracts stated that they weren’t even obliged to tell the customer that there was a crash for 24 hours.

    Like, not even *CALL* somebody to come look. NOT EVEN PING THE FREAKING SERVER TO SEE IF IT IS BACK UP.

    And you know what? Most people didn’t need more than that.

    Good enough was good enough. The fact that they had someone like me there to provide Diamond-Level-Support was lovely, of course… but they were perfectly happy with Fluorite.

    It doesn’t have to be particularly good to be good enough.Report

  2. Dark Matter says:

    But what makes it spectacular is that for each picture there were many hands at work, dozens of opportunities for someone, anyone, to say, “Wait, this doesn’t make a damn bit of sense.”

    The people making the photos are used to dealing with the idea that Artistic vision is way more important than realism. And that’s assuming they have any idea what science even looks like. Clearly the model holding the iron has no idea she will get hurt if someone plugs that thing in.Report