Chick-fil-A and the Personal Touch of Jesus Chicken in the Age of Coronavirus

Andrew Donaldson

Born and raised in West Virginia, Andrew has since lived and traveled around the world several times over. Though frequently writing about politics out of a sense of duty and love of country, most of the time he would prefer discussions on history, culture, occasionally nerding on aviation, and his amateur foodie tendencies. He can usually be found misspelling/misusing words on Twitter @four4thefire and his writing website Yonder and Home. Andrew is the host of Heard Tell podcast.

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12 Responses

  1. CJColucci says:

    There are few Chick-fil-A’s where I live. The only one I actually know about recently opened a few blocks away from the office I visit maybe once every two weeks now, but I haven’t tried it yet. I don’t know where the others are and aren’t curious enough to find out yet.
    I now realize, however, that a black-and-white cow-theme coffee mug that says “Eat more chicken,” which I found at a flea market about a quarter-century ago, before I had heard of Chick-fil-A, and picked up because I thought it was funny, must have been a Chick-fil-A souvenir.Report

  2. Kazzy says:

    Shake Shack — a local NY spot that turned into a local chain but which I believe is national now — has converted some spots to drive up/take out. They weren’t setup for that since †hey’re more fast casual than fast food but they’ve got a good system, at least at the one near me. Cones setup a clear in/out path to the back area. A worker is under a tent with an array of electronics. They greet you with cheer and kindness, something I’ve always tended to see in the restaurant. They take your order and name, then record details of your car and instruct you to park anywhere. An array of attendants are running bags of food in and out and it is all pretty efficient.

    It’s pretty cool watching the ways restaurants are coming up with on the fly to radically adjust their models and keep their doors open. It’s sad that it has to happen but a remarkable show of ingenuity and the potential of the human spirit when so motivated.Report

  3. Damon says:

    My boss is all about “chick fil a” customer service. I’ve not personally experienced it as I don’t go to this type of restaurant, but the CS does sound outstanding….and that’s what she drives us to do for our customers.Report

    • Michael Cain in reply to Damon says:

      On the occasions when I go, I sit indoors. The people taking orders and working the floor are uniformly cheerful. I suspect that simply being able to wait at a table for someone to bring you your order helps the customers’ attitude all by itself. Unconfirmed but rumored here is that they pay substantially better than other fast food outlets and are more selective about hiring. They certainly seem to have less turnover.Report

  4. Some of Chick-fil-A’s diehards thought that suited them just fine, and happily took the label, along with a variation borrowing that other famous chicken place’s initials and dubbing it “JFC”.

    Do they not know what the “F” stands for?Report

  5. The thing I always noticed about our local CFA: just how MANY people they have working at any one time. There’s always a mass of kids buzzing about, which is a sharp contrast to the other places where you have to tackle and hogtie someone to get help. It’s what I’ve been referring to as the Best Buy/Sears Conundrum. Sears had almost no associates. Best Buy you get swarmed. Guess which one is in bankruptcy?

    The one thing brick-and-mortar stores have to offer is people. Well, until recently.Report

  6. jason says:

    If I were going to start a fast food chain, I would imitate whatever training and management processes they use. I’ve never had a negative experience at a CFA. Occasionally, they’ve mixed up my drink order and have given me sweet tea-yuck-instead of unsweetened tea, but it’s been because the teas were poured in the wrong tanks and not because they weren’t listening (I know; I’m a heretic for my tea drinking, but if I want a bunch of sugar I’ll drink a fishing Coke).Report

  7. For reasons I’ve explained here, I’m very skeptical about how well the employees are actually treated. Still, going there as a customer is a pleasant experience.Report