Timing, Part 2
It is impossible to get a human being on the phone with my insurance company outside of regular business hours, Monday through Friday, 8:30AM to 5PM.
Given the complex nature of our health care and health insurance system, this seems downright criminal.
People do not get sick or injured on any set timetable. They really should have representatives available 24/7 so that folks can make informed and responsible decisions about the care that they seek.