Damn you Wal-Mart…
As much as I want to get a substantive post on the front page, I keep getting distracted. This article about Wal-Mart is yet another distraction, but one I wanted to share with everyone, especially since the very mention of Wal-Mart generates a buzz here (I believe the last post reached something close to 1,110 comments?).
Apparently, Wal-Mart has staffing issues:
It’s not as though the merchandise isn’t there. It’s piling up in aisles and in the back of stores because Wal-Mart doesn’t have enough bodies to restock the shelves, according to interviews with store workers. In the past five years, the world’s largest retailer added 455 U.S. Wal-Mart stores, a 13 percent increase, according to filings and the company’s website. In the same period, its total U.S. workforce, which includes Sam’s Club employees, dropped by about 20,000, or 1.4 percent. Wal-Mart employs about 1.4 million U.S. workers.
A thinly spread workforce has other consequences: Longer check-out lines, less help with electronics and jewelry and more disorganized stores, according to Hancock, other shoppers and store workers. Last month, Wal-Mart placed last among department and discount stores in the American Customer Satisfaction Index, the sixth year in a row the company had either tied or taken the last spot. The dwindling level of customer service comes as Wal- Mart (WMT) has touted its in-store experience to lure shoppers and counter rival Amazon.com Inc.
I don’t know if any of you go to your local Wal-Mart (I do on rare occasion), but this pretty much sums up my experiences. My local stores are understaffed, and it’s more than obvious. They’re a complete mess and the people working there can only do so much.
To me, this is called treating your customers worse than your employees, and we all know how Wal-Mart does with that one. This is why I do not expect to see the common sense solution to this problem.